Customer Data Privacy Policy

Crown National is committed to protecting the privacy and security of our customers' personal information. This Customer Data Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase from us.

1. Information We Collect

Personal Information:

We collect personal information that you provide to us when you create an account, place an order, subscribe to our newsletter, or contact us for support. This information may include:

Name
Email address
Phone number
Shipping and billing address
Payment information (processed through secure payment gateways)
Purchase history

Non-Personal Information:

We collect non-personal information automatically when you visit our site, including:

IP address
Browser type
Device information
Pages visited
Time spent on the site
Referring website

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your order status and provide customer support
Send you promotional offers, newsletters, and updates (you can opt out at any time)
Improve our website, products, and services
Personalize your shopping experience
Prevent fraudulent transactions and ensure the security of our website

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information:

Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission
Regular security assessments and updates to our systems
Restricted access to personal information to authorized personnel only
Payment information is processed through secure third-party payment gateways

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, if those parties agree to keep this information confidential
To comply with legal requirements, such as a law, regulation, search warrant, subpoena, or court order
To enforce our site policies or protect our rights, property, or safety

5. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information by logging into your account or contacting us at jhb@crownnational.co.za/+27 (0)11 201 9000
Opt out of receiving marketing communications from us by following the unsubscribe instructions included in each email or by contacting us directly
Request a copy of the personal information we hold about you

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Enhance your browsing experience
Understand how you use our site and improve our services
Provide personalized advertising

7. Changes to This Policy

We may update this Customer Data Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date. Your continued use of our site after any changes indicates your acceptance of the updated policy.

8. Contact Us

If you have any questions about this Customer Data Privacy Policy, please contact us:

By email: jhb@crownnational.co.za

By phone: +27 (0)11 201 9000